Frequently Asked Questions:
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Superior Merch was founded / created in the summer of 2006.
Our print facility and flagship showroom is located at 41 West Main Street in downtown Ashland, Ohio. Although we do ship product nationwide. (Showroom is currently open by appt)
Our showroom is currently open by appointment only. Please call ahead & schedule any mutually convenient time to come down. (Example: 11am, 3pm, 8:30pm, etc) We will then arrange for one of our team members to open the store and meet you. Depending on our calendar, we may be meeting other clients off-site. Have at least two different days / times you can meet lined up & we will make it work.
Easy. We deliver results.
No, not here! At SM it's all about customer service. We listen. We look for solutions. We find ways to help our clients and provide outstanding value & quality. Without happy customers, we wouldn't be here!
No, not at all. We've streamlined our services to the max and we take deadlines very seriously! If we are not able to make your deadline, we will tell you upfront / before accepting your order.
Yes, we can most definitely ship items to you. We've shipped products to over 80% of the United States, as well as 9 different countries. We ship everything using UPS or USPS, unless asked otherwise.
All shipping charges will need to be custom quoted. Destination, number of boxes, weight and box size all determine the cost.
When placing your order please specify where you would like it shipped and what return address you would like on the label. We will be adding a blind shipping option on our e-commerce website in the near future for our high volume contract printing clients.
We can print on almost any wearable garment. Such as: T-Shirts, hoodies, long sleeve shirts, sweat pants, hats, towels, etc. Paper media can also be printed, items like: Business cards, flyers, posters, brochures, forms, stickers, notepads and much more.
We accept cash, checks, PayPal, major credit / debit cards, gold bars, fine jewelry,
diamonds, etc. We are currently testing / accepting 25% of order totals in Bitcoin, Litecoin, Etherium,
or Ripple as a new payment option as well.
(Employees do not have access to passwords & private keys. Less than $50 in cash is kept at showroom at any given point in time)
For new clients and all out of state orders, we require 100% down before production can start. If you have established a good standing account with us, typically a 50% down payment is required to place your order.
The remainder is to be paid before, or at the time of pick up. All orders placed through our online store will be billed at time of checkout.
All orders placed through our online store will be billed at time of
checkout. If you requested a custom quote or are in the Ohio area, making a
payment is simple. For credit cards & PayPal payments, please click the
"Make a Payment" link in the top left hand corner of our website.
Enter the amount you would like to pay, as well as your name or order number and click the "Pay Now" button. It will re-direct you to PayPal's secure website to enter and submit your card details.
For cash, check, or cryptocurrency payments, please call or email us and one of our staff will set up a mutually convenient time to meet at our showroom downtown.
You can, but please keep in mind banks usually take 1-2 days for regular checks to clear and PayPal e-checks take 3 to 5 days to be deposited. We can not put your order into production until your payment clears. Please plan your deadline accordingly.
Your emailed proof will be fairly accurate with art or design, however the colors will not necessarily be accurate due to personal color calibration of your computer monitor. The detail will be exact and the design size will also be fairly accurate. If you need exact colors, we do offer a ink color matching service. (Additional fees may apply)
Possibly! Shoot us a message using the form below and we'll see what we can do.
More questions & answers coming soon.